In-SightCustomer Service Portal

In-Sight is a tool that will help you manage all client requests and keep them in a single place. Make your customer service team’s lives easier and maximise their efficiency with user-friendly ticketing software. Altogether, it will lead to increased customer satisfaction.

Your clients will be able to send requests directly from email to the portal, and you will have instant insight to all ticket statuses in a single window.

Easy to Use

Client Satisfaction

Adjustable to any Business

Increased Staff Efficiency

High Data Security

How the portal will help your business:

Easy setup
Never miss or lose a request/ticket
Efficient query resolution
Seamless communication between email and the portal
High data security via AZZURE Microsoft Cloud
Real-time overview of all query statuses in one window
Access to multiple users, with the ability to set different privileges
Automatic flagging of any anomalies or unregistered users
Highly customisable notification and alert functions
Peace of mind – the system flags any inefficiency regarding query management
Easy find function, with advanced search engine
Robust reporting system that supports PDF and Excel exports
High urgency notification function, with custom dates and chase list
Virtual library for the saving and exchange of documents
Real-time insight of all client requests: query status, type, and time period
Efficiency analysis reports for every customer service agent

If you would like to know more, please contact us.

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